Monday, 28 February 2011

ONLINE TRAINING ON SAP CRM TRAINING FROM INDUSTRY EXPERTS

SAP CRM
  • CRM 7.0 Overview
  • SAP CRM - The complete solution
  • CRM architecture & Component integration
  • Careers @ SAP CRM 7.0
  • SAP SD and CRM Integration
Master Data
  • Organizational Mgmt in SAP CRM
  • Territory Mangement
  • Business Partners
  • Products
  • Product Catlogs
  • Installed Base Mangement
  • Warranty Management
  • Solution Database
Basic Functions
  • Transactions
  • Date Management
  • Text Management
  • Pricing
  • Billing
  • Free Goods
  • Product Configuration
  • Output configuration
  • actions
  • Business workflow
  • UI framwork and Configuration
  • Credit Management
  • Multi Level Categoration
  • Funds Management
  • Cliams Management
  • CRM Marketing
  • Solution Overview of Marketing
  • Campaign Management
  • Key figure planning
  • Lead Management
  • Marketing Calendar
  • Personalized Mail
  • Segmentation
  • List Management
  • Bounce Management
CRM Sales(Sales Force Automation…SFA)
  • account Planiing
  • Activity management
  • Oppurtunity Management
  • Pipeline Performance Management
  • Quotation and order Management
  • Outline ageements in CRM Sales
  • Availiability Check
  • Rebate Processing
CRM Service
  • Solution Overview of Service
  • Service Contract Management
  • Warranty Management
  • Product Service Letters
  • Service Orders and Quotation
  • Web Requests
  • Complaints and Returns
  • In House repair orders
  • Service resource Planning
  • Case Management
  • Service Confirmations
CRM Interaction Center
  • IC in Marketing
  • IC in Sales
  • IC in Service
CRM Field(Mobile)
CRM Webchannel
  • CRM Webchannel B2B
  • CRM Webchannle B2C
  • Internet customer Self Service(ICSS)
Scenarios in CRM
Marketing Scenarios
  • Campaign Management
  • Segmentation
  • Sales Scenarios
  • Lead to Cash
Service Scenarios
  • Service Order Management
CRM General
  • ACE
  • Email
  • Work List
  • Template Designer
  • Survey Tool
CRM Technical Topics
  • Software Agent Framework
  • Easy Enhancement Workbench
  • Rule Builder, Rule Modeler
CRM Project management
  • Solution Manager
  • Project Management In CRM
  • Resume Guidance
  • FAQs
  • Mock Interviews




    Sonu,
    DO IT Services Ltd,
    #723,Annapurna Block,
    Ameerpet,
    Hyderabad – 500038
    Cell: 9550419629
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